999db Privacy Policy
Your personal information is our highest priority. This policy describes in detail how 999db collects, uses, and protects your information.
999db ("we", "our", or "platform") is a trusted online gaming platform in Bangladesh. When you use 999db, you provide us with certain personal information. This privacy policy explains how we collect, use, and keep that information secure.
This policy applies to our website 999db.cam. By using the site, you are considered to have agreed to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.
1. What Information We Collect
999db collects information from users in various ways. The purpose of collecting the information described below is to provide you with the best possible service and to ensure the security of your account.
Identity Information
Information you provide at the time of registration includes:
- Full name and date of birth
- Email address
- National ID or passport number (if verification is required)
- Current address
- Username and password
Financial Information
Information collected to process transactions:
- bKash, Nagad, or Rocket mobile banking number
- Bank account details (if required)
- Deposit and withdrawal history
- Transaction amounts and dates
Technical Information
Information collected automatically while using the site:
- IP address and device type
- Browser information
- Login and session duration
- Data collected through cookies and similar technologies
Gaming Activity Information
Information collected to review your gaming experience:
- Game history and preferences
- Bet amounts and results
- Bonus and promotion claim details
- VIP level and points details
2. How We Use Your Information
Information collected at 999db is used for specific purposes. We never use your information for unnecessary purposes.
Account Management
Your information is used to create, verify, and maintain your 999db account. Secure login and identity verification are part of this process.
Financial Transaction Processing
Your information is used to successfully complete deposit and withdrawal requests, detect fraud, and maintain financial records.
Customer Support
Our 24/7 live chat support team uses your information to resolve your issues and answer your questions accurately.
Security and Protection
We analyze information to prevent unauthorized access, fraudulent activity, and money laundering. This helps keep your account secure.
Service Improvement
Based on your gaming preferences and behavior, we improve the platform experience and introduce new games and features.
Promotions and Bonuses
Your information is used to send you relevant offers and bonuses, and to deliver responsible gaming messages. You can opt out of this at any time.
3. Sharing Information with Third Parties
999db never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the limited circumstances described below:
3.1 Payment Processors
To complete deposit and withdrawal transactions, we share necessary information with bKash, Nagad, Rocket, and bank transfer service providers. These partners are governed by their own privacy policies and are committed to protecting your information.
3.2 Game Providers and Technology Partners
We work with game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe to operate games on our platform. Limited technical information may be shared with them to ensure game fairness and functionality.
3.3 Legal Obligations
Necessary information may be provided in response to court orders, legal processes, or valid requests from government authorities. In such cases, we provide only the information legally required.
3.4 Fraud Prevention and Anti-Money Laundering (AML)
To prevent money laundering, terrorist financing, or fraudulent activity, 999db may share limited information with relevant verification agencies. This is essential to protect the interests of all users.
4. Cookies and Tracking Technologies
The 999db website uses cookies and similar tracking technologies. Cookies are small files stored in your browser that help the website remember your preferences and maintain your session.
Types of cookies we use:
- Essential cookies: Required for login sessions and security. These cannot be blocked.
- Functionality cookies: Help remember your language preferences and gaming settings.
- Analytics cookies: Used to review site usage and improve the experience.
You can disable non-essential cookies through your browser settings. However, this may limit some features of the site.
Cookie Controls
Most modern browsers have cookie control options. You can manage cookies from your browser's settings menu. Please note that clearing all cookies will require you to log in again.
5. How Your Information Is Kept Secure
999db has implemented industry-standard technical measures to protect your personal and financial information.
SSL Encryption
Our entire website is protected by SSL/TLS encryption. All information exchanged between your browser and our servers remains encrypted.
Secure Payment Gateway
Financial transactions are handled through a fully secure payment gateway. Your payment information is not stored directly on our servers.
Access Control
Only authorized staff have limited access to your information. All staff are bound by confidentiality agreements and are regularly trained.
Important Note
No method of transmitting or storing information on the internet is 100% secure. We are committed to ensuring the highest level of protection, but in the event of any data breach, we will notify you appropriately and take swift action.
6. Data Retention Period
999db retains your personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law.
- Account information: Retained for as long as the account is active and for the legally required period after closure.
- Financial records: Retained for an extended period in accordance with financial regulations.
- Communication history: Retained for a defined period to improve customer service quality.
- Cookie data: Automatically deleted at the end of a session or after a set expiry period.
7. Your Rights as a User
As a user of 999db, you have the following rights over your own information:
Right to Access
You may request a copy of the information we hold about you. Based on this request, we will provide you with the applicable information.
Right to Rectification
If any of your information is incorrect, you may request a correction. This can be done through account settings or by contacting us directly.
Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
Right to Restrict Processing
You may request that the use of your information be restricted for certain purposes, such as stopping marketing communications.
Right to Data Portability
You have the right to receive your data in a structured, commonly used format. Contact our support team to make this request.
Right to Withdraw Consent
You may withdraw your consent to the processing of your information at any time. This will not affect any processing that took place previously.
To exercise any of the above rights, contact our support team via live chat or email. We will verify and respond to each request within a reasonable time.
8. Protection of Minors
21+ Age Rule
999db is for individuals aged 21 and above only. We do not intentionally collect any information from minors. If we become aware that a minor is using our platform, we will immediately close that account and delete all associated information.
If you believe a minor is using our platform, please notify our support team.
9. Changes to the Privacy Policy
999db reserves the right to update or change this privacy policy at any time. If any significant changes are made, we will:
- Post a notice in a prominent place on the website
- Send a notification to your registered email
- Update the "Last Updated" date at the top of the policy
Continued use of the site after any changes will be considered as your agreement to the updated policy. We therefore recommend reviewing this page regularly.
10. Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:
999db Support Team
We will try to respond to your request as quickly as possible. More complex matters may take a little longer to address.
Related Policies
Read our other policies for more information:
Terms and Conditions Responsible Gaming Frequently Asked Questions (FAQ)