999db Responsible Gaming — Keep the fun within limits
Gaming should always be a source of entertainment — 999db gives you all the tools and guidance you need to play safely and in good health.
Gaming should be fun, not stressful
Online gaming is an exciting form of entertainment — but when it gets out of control, it can have a negative impact on your personal and family life. 999db firmly believes that a player's mental and financial wellbeing matters far more than any win or loss.
Our platform offers a range of practical tools that help you manage your gaming experience on your own terms. From setting deposit limits to taking a short break or a full self-exclusion — everything can be managed at your convenience.
Remember: gaming is a time-tested form of entertainment, but it is never a source of income or a solution to financial problems. A smart player is one who plays within a budget purely for entertainment and knows when to stop.
If you feel that gaming is having a negative effect on your daily life, relationships or finances — contact our 24/7 live chat support right away. Our Bengali-speaking team is always here for you.
Keep in Mind
- Gaming is for entertainment only
- Only bet what you can afford to lose
- Do not chase your losses by playing more
- Spend time with family and friends
- Take a break when you need one
999db Safety Tools
We have a range of easy-to-use protection features to keep your gaming experience safe and enjoyable.
Set Deposit Limits
Set a daily, weekly or monthly deposit limit. Once the limit is reached, no further deposits will be accepted. This is the simplest way to stay in control of your finances.
Self-Exclusion
Exclude yourself from your account for a set period — 7 days, 1 month or longer. Your account cannot be reactivated during this period.
Time-Out Feature
Take a short break of 24 hours to 72 hours. During a time-out you will not be able to log in to your account or place bets.
Session Time Limit
Set a maximum duration for each gaming session. When the time is up you will receive a warning and your account will be logged out automatically.
Age Verification
Identity and age are verified at registration. Only individuals aged 21 or older may open an account at 999db.
24/7 Bangla Support
If you have any concerns about your gaming, contact our Bengali-speaking support team at any time via live chat. Your identity will be kept completely confidential.
Signs of Problem Gaming
If any of the following signs appear in your behaviour, seek help without delay:
Responsible Gamer Habits
Follow these habits for a healthy and enjoyable gaming experience:
- Set a fixed budget before you play and do not go beyond that limit
- Set a time limit before each session and use an alarm
- Never play with borrowed money or funds you cannot afford to lose
- Avoid gaming when you are angry, anxious or under stress
- Gaming is not a guaranteed way to win — treat it as entertainment
- Take regular breaks and enjoy time with family and friends
- Check your account statement regularly and track your spending
How to Use Safety Tools
You can set safety limits on your gaming account in just a few steps.
Log In
Log in to your 999db account and go to profile settings.
Safety Menu
Open the "Responsible Gaming" section.
Set Limits
Choose deposit limit, session time or time-out and enter the amount.
Confirm
Save the changes. Your new limits will take effect immediately.
If you have any trouble with the settings, get help via our 24/7 Live Chat.
Financial Limits and Rules
Financial control is the most important part of responsible gaming. Please familiarise yourself with the limits set on our site:
Deposit and Withdrawal Limits
- Minimum deposit: ৳200 (per method)
- Minimum withdrawal: ৳1,000
- Withdrawal time: usually within 1 hour
- Available methods: bKash, Nagad, Rocket, Bank Transfer
If you set a deposit limit for yourself, no amount beyond that limit will be accepted — even if you request it — until the limit is changed.
Bonus Terms and Conditions
Please read the terms and conditions carefully before claiming a bonus. Understanding bonus terms is essential for responsible gaming:
Welcome Bonus Details
- 200% bonus on your first deposit, up to ৳10,000
- Wagering requirement: 15x
- A bonus is never a way to recover losses
- The bonus may be cancelled if the conditions are not met
- Read the terms and conditions for full details
For any questions about bonuses, visit our FAQ page or contact us via live chat.
Need Help? We Are Here
If you have any concerns or problems related to gaming, do not hesitate to reach out to us. Your information will be kept completely confidential.
Live Chat Support
Chat with our experienced support team directly in Bengali, 24 hours a day, 7 days a week.
Email Support
For detailed issues, write to us at: [email protected] — we will do our best to respond promptly.
Self-Assessment
Check for yourself how healthy your gaming habits are. Our support team will guide you.
Play Safely at 999db
Our gaming platform is waiting for you. Enjoy cricket, slots or casino — your favourite games, played responsibly.
Common Questions About Responsible Gaming
The most frequently asked questions about responsible gaming.
Log in to your 999db account and go to the "Responsible Gaming" section from your profile settings. There you will find options to set a daily, weekly or monthly deposit limit. Once a limit is set, it takes effect immediately. If you run into any issues, our support team is available on live chat to help.
When you activate self-exclusion, your account is completely locked for the chosen period. During this time you will not be able to log in, make deposits or place bets. The exclusion cannot be lifted before the period ends. For long-term self-exclusion, please contact our support team directly.
A time-out is a short break — usually from 24 hours to 72 hours. During this time your account cannot be used, but it is reactivated automatically once the period is over. Self-exclusion is longer-term — for 7 days, 1 month or more — and cannot be lifted until the period has ended.
If you think a family member or friend has developed a gaming problem:
- Speak with them directly and with empathy
- Encourage them to seek help
- Ask our support team about third-party protection options for their account
- Consult a mental health professional for expert support
To open an account and play at 999db you must be at least 21 years old. Age is verified at the time of registration. Minors are not permitted to use this platform and no account will be allowed for them.
We help in several ways:
- 24/7 Bengali live chat support
- Ability to set deposit limits, time-outs and self-exclusion
- Access to account statements and gaming history
- Option to permanently close your account if needed
You can also reach us by email at [email protected].
Yes, complete confidentiality is guaranteed. Any communication or information related to responsible gaming is stored on our secure servers and is never shared with third parties. To learn more about our privacy practices, please visit the Privacy Policy page.
To learn more or get help: